My stay at Hotel Ambiance was truly good, marked by stunning views of the Matterhorn that took my breath away. The staff, especially Michelle, were incredibly friendly and helpful, providing valuable tips for exploring Zermatt. While the hotel was clean and comfortable, I did encounter a slight hiccup regarding coffee charges that left a sour note at check-out. Overall, I had a positive experience and would happily return! 😊
Rooms
9.0
My superior Matterhorn view room was spacious with a nice shower, but there was a minor issue with room assignments upon arrival.
Service
8.0
The staff were warm and accommodating, but there was a miscommunication regarding additional charges for coffee.
Location
9.0
The hotel's position was great, just a short walk from the main street but far enough to escape the tourist hustle.
Dining
10.0
Breakfast offered a wonderful variety, and I thoroughly enjoyed the delicious options each morning.
Facilities
8.0
I loved the relaxing outdoor hot tub with scenic views, although the check-in experience could have been smoother.
Paul
United States of America,
March
2025
6.2/10
I had a good stay at Hotel Ambiance, particularly enjoying the stunning views of the Matterhorn and the cozy atmosphere. The staff were warm and welcoming, which made my experience truly enjoyable. However, I did find that the evening reception staff could be less helpful at times, which was a disappointment. Overall, the combination of great location, comfortable facilities, and friendly service made it a positive experience.
Rooms
8.0
My room was nice and cozy, featuring a balcony that offered a fantastic view of the Matterhorn. Everything was tidy and well-kept, creating a comfortable space to relax after a day of skiing.
Service
7.0
The staff were generally friendly and eager to help, particularly the daytime team. However, I noticed that the evening reception staff were sometimes less engaging, which could be frustrating when I had questions.
Location
8.0
The location was convenient, being a short walk away from the main area of Zermatt. It was quiet yet close enough to enjoy nearby restaurants and ski lifts, enhancing my overall experience.
Dining
9.0
The breakfast was impressive, offering a great variety of delicious options each morning, which set a lovely tone for the day. The dining area had an amazing view that made every meal special.
Facilities
8.0
The facilities included a lovely outdoor hot tub that provided a relaxing way to unwind after skiing. The hotel also had good ski facilities, which were definitely a plus during my stay.
Robert
United States of America,
March
2025
6.8/10
My stay at Hotel Ambiance was a mix of charm and disappointment. While I truly enjoyed the stunning views of the Matterhorn and the clean, comfortable room, my experience was marred by some service hiccups. The hotel's staff were friendly and attentive, but there were issues with room reservation clarity that led to an uncomfortable check-in experience. Overall, I appreciated the cozy atmosphere, but these management inconsistencies took away from my enjoyment.
Rooms
7.0
I stayed in a cozy room with a amazing Matterhorn view from the balcony. It was clean and comfortable, but I experienced a hassle during check-in when I was given a smaller room initially.
Service
6.0
The staff were courteous and eager to assist, but my experience was affected by a lack of clarity regarding my reserved room, which required persistent communication.
Location
9.0
The hotel boasts a great location that’s a short walk from the main attractions, offering peaceful surroundings away from the touristic hustle while still easily accessible.
Dining
8.0
Breakfast was plentiful and delicious, providing a great start to each day with a variety of options that catered to different tastes, though it was the same every day.
Facilities
8.0
The outdoor hot tub was a good way to unwind after a day of activities, and I appreciated the cozy lounge for relaxation and evening drinks.
William
United States of America,
January
2025
6.0/10
My stay at Hotel Ambiance was overall wonderful. The stunning view of the Matterhorn from my room was a highlight, making mornings absolutely magical. However, I did find the sliding bathroom door to be a bit inconvenient and lacking privacy. The breakfast was delicious, but the amenities could use a bit more flexibility in their hours. I would definitely return for the beautiful experience! 🌄😊
Rooms
8.0
The room was clean and spacious, with a comfortable bed and a fantastic view. However, the bathroom's sliding door didn't close fully, compromising privacy.
Service
9.0
The staff was exceptionally friendly and accommodating, always ready to help with local advice and any assistance I needed. They even stored my luggage after checkout!
Location
8.0
The hotel is conveniently located within walking distance to town, though the final stretch is uphill. It was peaceful and away from the tourist crowds, which I appreciated.
Dining
9.0
Breakfast was truly a treat with a generous variety of options. I enjoyed starting my day with delicious meals while appreciating the stunning view from the dining area.
Facilities
7.0
The spa was a nice addition, though I'd prefer if it closed later than 8 PM. The hot tub area with its view was especially relaxing after a long day.
Richard
United States of America,
October
2024
6.6/10
My stay at Hotel Ambiance was filled with good experiences. The cleanliness of the room and the stunning views of the Matterhorn were nice highlights. Though the walk from the train station was a bit lengthy, I found the location serene and convenient for exploring Zermatt. I did wish the hot tub had been better maintained during my visit, as it didn’t smell as fresh as I’d hoped.
Rooms
10.0
The superior Matterhorn view room was spacious, clean, and beautifully decorated. I loved the balcony for relaxing after a day of sightseeing.
Service
10.0
The staff, especially Michelle, were incredibly friendly and helpful. They provided great local tips and even assisted with unique requests.
Location
9.0
Being slightly uphill from the train station offered a peaceful atmosphere, perfect for unwinding after a busy day. It was still a manageable walk to the main attractions.
Dining
9.0
Breakfast was a highlight with a good variety and high quality. Though the options were consistent, I enjoyed every bite.
Facilities
8.0
The hot tub and spa facilities were relaxing, allowing me to unwind completely. I appreciated the availability of robes upon request.
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